What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To prevent fraudulent behaviour.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. An external PCI compliant payment gateway handles all CC transactions. We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser: If you turn cookies off, Some of the features that make your site experience more efficient may not function properly. Some of the features that make your site experience more efficient and may not function properly.
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
We request as little information as necessary that is required for us to provide clients with our services. Information on our system can be requested through a support ticket on our website and on request, all information stored about you can be removed as long as no active services exist on your account. Information required is explained below.
- First and last name – We require this to ensure that a user is not fraudulent by analysing for invalid names.
- Address – We also require this in order to determine if an account is fraudulent with invalid addresses.
- Email – Your email is associated with your account and is required for things such as signing in to your account and receiving notifications.
- Phone number – Used to contact in the absolute event of an emergency and also to ensure that the age is above the minimum requirement.
Your rights based on the processing of personal data
The General Data Protection Regulation (GDPR) gives you certain rights to protect your interests where your personal data are processed, as follows:
- The right to data portability. The right to transmit personal data.
- The right to be forgotten.
- The right of access. This is the right of people to access the (your) personal data which are being processed.
- The right to rectification and supplement. The right to rectify the personal data you process.
- The right to restriction of processing: The right to temporarily stop the processing of the personal data.
- The right with respect to automated decision-making and profiling. Or: the right to human involvement in decision-making.
- The right to object to data processing.
Security and responding to data breaches
Cloudnovi will, in case of doubt, always notify data breaches in its own systems and the systems of its processors and suppliers to the Belgian Data Protection Authority as well as the data subjects concerned. Cloudnovi relies on the GDPR and the guidelines of the European supervisory authorities concerning data breachs to determine whether a data breach has occurred. A data breach covers all security incidents causing the protection of personal data to be breached or compromised at a given moment or resulting in the personal data being exposed to loss or unlawful processing.
Cloudnovi will notify potential data breachs within 72 hours to the Belgian Data Protection Authority. Cloudnovi will ensure that its employees are able to identify a data breach. Cloudnovi expects its processors and contractors to enable Cloudnovi to meet this commitment. For the sake of clarity: Cloudnovi will naturally also notify you, as our customer, of any data breach that occurs at a supplier of Cloudnovi. Cloudnovi is the point of contact for the customer. The customer therefore does not need to contact Cloudnovi’s suppliers or processors.
Data Protection Officer (DPO):